COVID-19 DMV Customer Update

As a DMV (Data Mobility Voice) Business Partner, we would like to provide an update on how we are preparing for
Covid-19/Coronavirus. We at DMV are taking this matter very seriously and have put precautionary measures and business continuity plans in place to continue to support our customers and business partners.

Dear Customer

As a DMV (Data Mobility Voice) Business Partner, we would like to provide an update on how we are preparing for Covid-19/Coronavirus. We at DMV are taking this matter very seriously and have put precautionary measures and business continuity plans in place to continue to support our customers and business partners.

What measures have DMV put in place to protect their staff and visitors?

The well-being of our employees,  is DMV’s top priority.  As such, our team has been advised to stay at home and isolate themselves for 14 days if they, their immediate family or household members have recently travelled through high and moderate risk countries that the Department of Health identifies at any time.

If anyone has respiratory symptoms and/or a fever, they are to seek immediate medical attention and gain medical clearance before returning to work. They are to leave work and follow these measures if they develop these symptoms whilst at work.

The above also applies if they have had contact with anyone confirmed or suspected of having Covid-19.

Our general office policy is to shield coughs with a tissue, elbow or shoulder (not with bare hands). Wash hands often with soap and water for at least 20 seconds or use an alcohol-based sanitiser. Face masks have been made available for those who wish to use them.

For our staff that conduct face to face meetings with external parties we will focus on those being kept to a minimum and held via telephone or videolink where possible as a precaution.

We ask that visitors do not attend our offices if they have travelled overseas in the last 14 days or have been in direct contact with anyone who has travelled overseas. The same applies if they have had contact with anyone confirmed or suspected of having Covid-19.

Are DMV staff travelling?

DMV has put all international business travel on hold indefinitely and implemented corporate travel restrictions on domestic travel.

Any staff who have recently taken or are due to take personal leave overseas are required to self-quarantine for 14 days upon their return. 

How will DMV continue to support our customers?

DMV has business continuity plans in place that will enable our staff to operate remotely. Our business is well setup to operate as a remote workforce so in the event that workplaces are required to close or the crisis worsens, support to our customers and business partners should remain relatively unaffected.

We currently experiencing an increased number of service and provisioning requests coming into the team, please be patient as we get to each request.

Please continue to send sales and support requests to below:

PH: (08) 8202 7333
Sales and Support solutions@dmv.net.au or your Account Executive’s email

What if our customers require an on-site visit?

Should an issue arise that requires an on-site visit, this remains unaffected at this time, however, is subject to change with Government, Health Department and/or customer advice at the time. Please note we will not put our staff at any undue risk.

Does DMV have any stock availability issues?

DMV have made a significant investment in holding stock to allow an immediate response for our customers however, all stock is subject to availability. We will endeavour to supply stock to meet your requirements, however we can’t guarantee immediate availability on some items.

We are all in unchartered territory at the moment, DMV’s approach is to be cautious and exercise the necessary steps based on government advice. You can be assured that our Leadership Team and Crisis Response Team are monitoring this situation on a daily basis and will continue to keep you updated should changes occur.

We appreciate your continued partnership and are here to support you in any way possible during this challenging time.

Should you have any further questions, please feel free to contact your Account Executive or myself directly.

For further information on Covid-19, please refer to the Australian Government Department of Health https://www.health.gov.au/

Regards

Greg Fletcher-Harriss