Connectivity is king in a networked business environment, with everyone looking for fast, reliable connections with high-quality audio and video.
But the introduction of numerous communication and collaboration tools over the last two decades raised a new problem for businesses: which ones benefit us the most and how do we integrate them?
The concept known as Unified Communications and Collaboration (UC&C) is an attempt to collate all of these tools into one collaboration platform.
Let’s take a look at how UC&C tools have evolved to manage different communication systems across distributed sites.
What the latest collaboration tools offer
The principle behind UC&C is the integration of communication tools through the internet. IT giants Cisco and Mitel both specialise in UC&C software that helps businesses of all sizes collaborate.
For example, Mitel Teamwork is a collaborative web and mobile application designed for the Mitel MiCloud Connect user. It includes a dashboard for overall communications monitoring, virtual workspaces, conferencing, file sharing and messaging.
Cisco’s UC&C apps improve collaboration with IP telephony, high-definition video, unified messaging, Instant Message and Presence.
The key is to have these collaboration tools integrated into your organisation by an ICT team that understands how to make them serve your particular needs.
A one-stop collaboration connection
Using dedicated collaboration tools gives you savings on communication costs. One way is by allowing your phone to switch from the office IPBX to a GSM, Wi-Fi or 3G network. This means meetings aren’t put on hold while you relocate/reconnect.
Functions like click-to-call, hold, resume, transfer and conferencing also help you find the best way to stay in touch with staff and clients without paying travel and accommodation expenses.
In an era where network security and data integrity are major concerns for businesses, collaborative tools can be set up via a virtual private network (VPN).
A VPN is end-to-end encrypted, so if you are overseas you can remotely access data back home much more securely than through a regular connection.
A VPN also allows you to circumvent internet blocking in certain countries because it appears to the filters as if you are connecting from your home country.
By enabling information sharing and personal interaction through online meetings, business collaboration tools overcome problems of app integration and a distributed workforce. Talk to DMV today about how your business can benefit from a collaborative platform.