UC is here
While there are still hundreds of CBD commuters heading to work every day, the nine-to-five workforce – and how it communicates – is rapidly changing, mainly due to technological advances. Tied in with this, savvy organisations are embracing unified communications (UC) as the symbol for the new generation of smarter business.
In 2019, office communication occurs via different devices and media types such as telephone land lines, mobile phones, video conferencing, email and soft phones.
UC can unite all these ways of communicating, thereby reducing workplace stress, lowering costs, while also boosting productivity and staff morale.
UC means work anywhere
As smarter businesses begin to embrace these various communication strands in the workplace, it will quickly become clear why it’s being hailed as the way forward. UC is understood to be a means of changing working practices for the better, encouraging efficient real-time audio and visual communication for workers.
Importantly, UC has the capacity to enable workers to have an “in-office” experience no matter where they are, on any device. This helps remote employees to collaborate virtually with team members so that work can continue without interruption and productivity is not affected.
The benefit of UC is that any staffer can be in touch virtually with their peers as easily as if they were sitting in a meeting room in the office; conferencing and collaborative tools are available via various devices so they can access documents or presentations, set up audio and video calls, and send real-time messages. Everyone feels connected, no matter where they are working, and that’s smart.
It is easy to see that in the future there will be no “conventional” way of working and progressive, smarter businesses will want to offer their employees a workplace that can help them choose the hours, devices and locations that works best for them and the organisation.
UC reshapes workplace culture
Technology should not be the sole definition of a smarter business, but rather become a catalyst for a workplace to reshape its culture, its spaces and the sort of organisation it wants to be.
To forge ahead as a smarter business, UC experts recommend that organisations need to promote a more dynamic, flexible workplace culture that will help individual employees, markets and businesses.
Progressive ways of working can streamline effective communications thereby boosting efficiencies, changing how individuals, groups and organisations work, while reducing communications costs, real estate expenses and IT management time.
With more sophisticated telephony functions, such as advanced call forwarding, short-number dialling, multiple device rings, and single voicemail, employees can work and collaborate effectively across the organisation – this is the very definition of a smarter business. .