Technology is accelerating many changes in the business world and any small to medium-sized company would need to be aware of these, especially when it comes to their business phone system. Businesses need to determine if they can do more to provide efficiencies to their own enterprise and provide a better customer service experience to their clients. So what are the top 4 considerations for SME business phone systems in 2019?
What to consider
Following are some useful points to consider about enhancing your current phone system or replacing it:
Do you need a SME business phone system that includes office telephones, or could your organisation do just as well with a virtual phone service which instead relies on mobile devices?
If you do want office telephones, what kind of service do you require? You need to decide between a traditional landline, which is provided by a local or regional phone company, or a Voice over Internet Protocol (VoIP) system, which runs over the internet.
Keep in mind that your business will have its own specific needs so weigh up the pros and cons with each, and talk to an expert to feel more confident about what best suits your enterprise.
Once you’ve got a better idea about the above, here are the top 4 considerations for SME business phone systems.
1. Virtual phone system
If you have staff who work out of the office frequently a virtual phone system allows them to present a professional face at all times for your business. Your clients wouldn’t know that someone could be talking to them from home or at a remote location. It also gives your remote workers access to a variety of phone system features which home phones and mobiles don’t enjoy.
2. VoIP or Unified Communications
VoIP systems provide tradition telephone system features as well as call queues and computer integration that allows voicemails to be sent to email inboxes, chat facilities, instant messaging and video conferencing. There was a time when this was only available to large corporations using expensive PABX hardware. VoIP or unified communications usually works on your data network, which means you may save money on cabling and infrastructure.
3. On-premises phone systems
On-premise systems include the private branch exchange (PABX) hardware which is the brains of the phone system housed within your business. As a result, this means you need to have a place for the hardware, usually a rack or near other servers, ideally it would be in a temperature controlled room, and the on-premises system will be maintained, repaired and upgraded by your IT staff.
4. Cloud-based phone systems
You won’t require PABX hardware or maintenance with a cloud-based system, just IP phones on premise. Whichever service provider you choose will maintain and upgrade all of the PABX technology for you. Ideal for growing businesses, this type of phone system can readily add new lines and regularly offer new features. Check with the provider what the monthly fees are.
As you can see, you have plenty to choose from with most business phone systems. You can add features such as call centre applications, video conferencing, fleet management, mobile integration and sophisticated safety features to name just a few.
Partners like DMV can help with working out what you need, how easy the system will be for staff to use and which options best suit your budget, communications workflow and what type of experience you would like your customers to have when they contact you. Speak with one of our voice and IT specialists here.