MY PABX IS DEAD
Check the power to the main equipment.  If power is connected and turned on you will need to log a fault  (refer fault process below).

MY HANDSET DOESN'T WORK
Check that the line cord is connected to the socket in the wall and in the bottom of the handset. If yes, remove the line cord as this may reset the phone or alternatively  try a working phone in the same location.  This will help you determine if it is a handset or a line fault.

I HAVE A CRACKLING NOISE ON MY HANDSET
Check the line cord or curly cord to see if you have any exposed cables. If you are unable to identify any faults with these cords, try changing them.  If the fault persists a site visit will be required.

WHAT HAPPENS IF THE FAULT DOESN'T CLEAR?
If you have removed the line cord and reconnected and the fault is still present, you will need to log a fault. 

HOW DO I LOG A FAULT?
If you have a current maintenance agreement you will need to call Telstra Unified Communications Delivery team on 13 17 29 and quote your site ID.  If you do not have your site ID the TUCD team will be able to search for it using your address.

IF I NEED TO LOG A FAULT BUT DO NOT HAVE A MAINTENANCE AGREEMENT?
If you have contacted the TUCD team and they have advised that you do not have a current maintenance agreement and will need to contact your local dealer then this is where we become involved. Email our Helpdesk with a contact name, number and a brief description of the fault and one of our friendly staff members will raise a job and advise you accordingly.

HOW DO I GET A MAINTENANCE AGREEMENT?
It’s easy, just email our helpdesk team and they will pass your details onto one of our professional Sales Executives.  They will touch base to discuss your requirements and provide you with a quote.

FRED IS CHANGING DESK WITH JEAN AND HE WANTS TO KEEP HIS NUMBER
Yes this is possible all you need to do is email the helpdesk identifying the extensions numbers. We will then arrange for a technician to attend site to relocate the extensions as required.

WHAT ARE YOUR RESPONSE TIMES?
Our standard response times for work are as follows:
Remote programming:  1-2 Business Days.
Site Visit:  2-3 Business Days.
Public Holidays may alter these response times.